Hot 8's Privacy Policy – Our Commitment to Protecting Your Data

This Privacy Policy ("Policy") applies to the hot 8 platform and all its services. By visiting the hot 8 website, downloading the mobile app, or creating an account, you agree to this Privacy Policy.

Hot 8 serves as a trusted platform for online gaming users in Bangladesh. We are committed to protecting the privacy of your personal data and comply with applicable laws and international standards.

This policy was last updated in January 2026. Any changes will be published on this page, and registered members will be notified in advance.

Hot 8 collects two types of information: what you provide directly, and what is collected automatically.

Information You Provide Directly

• Registration Details: Full name, mobile number, date of birth, email address.
• Identity Verification (KYC): National ID number or passport number, and photo.
• Payment Information: Mobile banking number (bKash, Nagad, Rocket). Full financial details are not stored directly by hot 8.
• Contact Information: The content of messages or complaints sent to our support team.
• Preferences & Settings: Gaming preferences, notification settings, language selection.

Automatically Collected Information

Hot 8 uses collected data solely for the purposes outlined below. We never misuse your information or use it for unrelated purposes.

• Account Management: To create, verify, and manage your account.
• Transaction Processing: To ensure deposits and withdrawals are completed securely.
• Service Delivery: To keep you informed about gaming services, bonuses, and promotions.
• Security Assurance: To detect fraud, multi-accounting, and suspicious activity.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.
• Support: To address your questions and resolve any complaints.
• Platform Development: To improve service quality and enhance the user experience.
• Contact: To send you important updates, security alerts, and promotional information (with your consent).

Your data is stored in encrypted form on hot 8's servers. We use industry-standard security technology widely adopted across the banking sector.

How Long We Keep Your Data

• Active Account Data: Full details are retained for the duration of active account.
• Closed Account Data: May be retained for up to 5 years after account closure for legal compliance purposes.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Support Conversations: Retained for up to 2 years after issue resolution.

Hot 8 never sells your personal information. However, limited data may be shared in the following specific circumstances:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions. These providers are bound by their own privacy policies.
• Game Providers: Only the minimum information necessary for game operation is shared with game providers.
• Law Enforcement: Information may be disclosed to government authorities in response to a court order or other legal obligation.
• Fraud Prevention: Information may be shared with regulatory bodies to combat online fraud and money laundering.

Hot 8 uses cookies on its website and app. Cookies are small text files stored on your device that help enhance your experience.

Cookie Types & Purposes

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

As a member of the hot 8 platform, you have the following rights over your own information:

The hot 8 platform is intended solely for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor's information has been collected inadvertently, we will delete it immediately and close the associated account.

Hot 8 maintains a multi-layered security framework to protect your data, ensuring the highest standards of protection on both technical and organizational levels.

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels.
• Two-Factor Authentication (2FA): An added layer of security to further protect your account.
• Real-Time Monitoring: Suspicious logins and unusual activity are flagged and detected in real time.
• Regular Security Audits: Regular system audits are conducted by independent third parties.
• Staff Training: hot 8 staff receive regular training on data protection policies.
• Restricted Access: Only authorized staff may access specific data.

Hot 8 may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• Registered members will be notified by email or SMS at least 14 days before any changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, your consent will be requested upon logging in to the platform.
• Archived copies of previous policies are available upon request.

Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

Contact us for any questions, requests, or complaints regarding our Privacy Policy. Hot 8's dedicated privacy team will handle your matter promptly and with care.